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Legal information

DigiCare Insurance is the trading name Costas Matheou Insurance Agent uses to sell insurance online in Greece. Costas Matheou Insurance Agent is a licensed insurance agent, registered with the Insurance Companies Control Service (ICCS) in Cyprus under licence no. 2451, selling in Greece under the EU freedom to provide services.

Registration

We sell in Greece online only, under the EU freedom to provide services (Directive (EU) 2016/97, the Insurance Distribution Directive, transposed by Law 4583/2018, Article 12(6)). We have no company, office or staff in Greece.

Under this framework, our home regulator, the ICCS, notifies the Bank of Greece. The Bank of Greece is the host supervisory authority for that notification and applies the Greek general-good rules to sales made here.

We do not have a Greek registration number, a Greek tax number or an office in Greece.

Trading name
DigiCare Insurance
Legal name
Costas Matheou Insurance Agent
Registered category
Insurance agent
Registered with
Insurance Companies Control Service (ICCS), Cyprus, licence no. 2451
Home supervisor
Insurance Companies Control Service (ICCS), Cyprus
Business address
Eirinis 4, shop 1 & 2, 8027 Paphos, Cyprus

This is our registered business address in Cyprus, not a Greek office. We do not see customers there; use the contact details below.

How to verify our registration

Check our entry, and any insurer's, directly with the regulators before you buy.
  • The insurer named in your offer pays us a commission. It is already included in your premium; you pay nothing extra to us.
  • We advise you on the products we distribute. We do not give independent advice across the whole insurance market.
  • We are not an insurer. The insurer named in your offer underwrites your policy and pays valid claims. You can check that insurer is authorised in Greece on the Bank of Greece register of insurance undertakings.

Before you buy

Before you complete a purchase, we send you the insurer's product information document (the IPID for non-life cover) and the policy wording, in Greek, so you can read the cover, exclusions and price before you decide.

How to complain

Three routes, depending on what your complaint is about.
  1. 01

    About our service

    Write to us at info@digicare-insurance.gr. If you're not satisfied with our answer, our supervisor is the ICCS: contact it through its ICCS contact page.
  2. 02

    About your cover or a claim

    Complain to the insurer named in your policy, in writing, first. It must answer within 50 calendar days. If you're not satisfied, use the Bank of Greece complaint form.
  3. 03

    Free, out-of-court help

    The Hellenic Consumer Ombudsman handles consumer disputes, including insurance, free of charge.

Contact us

Write to us or start a quote. We sell online only and have no office in Greece.

Get a free quote
Email
info@digicare-insurance.gr
Business address (Cyprus, online sales only, no in-person service)
Eirinis 4, shop 1 & 2, 8027 Paphos, Cyprus

DigiCare Insurance Greece is run by the same licensed agent as our Cyprus site, digicare-insurance.com, which sells insurance in Cyprus under the same ICCS licence.

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